Shipping Information

Looking for a QUICK shipping quote?

1. Simply add the desired items to your cart
2. Open your cart 
3. Scroll down to the shipping calculator

Clinical furniture freight:

Freight costs on furniture items are calculated at checkout. If your postcode does not receive a freight quote at checkout, please get in touch to receive your obligation-free quote

• Standard Delivery: Our delivery service is door-to-door only. Due to insurance reasons, our courier partners are unable to carry deliveries up any stairs, ramps, or into specific rooms.

• Premium Delivery: If you require delivery services beyond our standard offering, such as carrying items up stairs, ramps, or into specific rooms, please contact us to request a premium delivery quote.

• Unadvised Delivery Obstacles: If our third-party couriers arrive and encounter stairs, ramps, or other difficult delivery requirements that were not advised prior to delivery, they reserve the right to deem the delivery futile. In such cases, the customer may be subject to a redelivery fee. Deliveries to locations with difficult circumstances, as outlined above, must be arranged with a premium delivery quote in advance.

• Furniture such as electric tables needing to be delivered to a residential address will incur a fee. Please get in touch with us to organise this.
• Clinical furniture items are not applicable to any free shipping offers or promotions
• We are unable to ship to PO Boxes
• Furniture item orders are subject to a handling time of 2-3 days (please note we are currently experiencing slight delays due to COVID-19)
• Please advise us if you have any specific delivery requirements
• Tracking details will be provided upon dispatch. Please note that the estimated time of arrival on the tracking websites are estimates only and not an indication of your actual delivery day. Tracking numbers may take up to 24 hours to activate on our courier partners' systems
• Due to reasons out of our control, all autoclaves are required to be delivered to a business address, not a residential address. Delivery to residential addresses incur fees which we do not want to pass onto you. Alternatively, we can deliver to the closest depot to you.
• We are unable to ship furniture items internationally

Clinical furniture terms and conditions:

• Items MUST be opened and inspected for any damages within 7 days of receiving. We will not insure any goods that are not inspected nor reported within this timeframe
• If your order's delivery box is damaged, DO NOT sign the consignment until you have inspected your goods. You must then contact us immediately to report this
• Please make sure to track your item via the details sent to you. Deliveries will be left if you (or someone on your behalf) is not available to sign with an authority to leave. LuxeMED will not be held responsible for any missing deliveries. We advise all our customers to be at their delivery addresses to sign and accept their deliveries so as to avoid any issues from arising
• Any and all re-deliveries will incur a $38.50 fee
• Deliveries are door-to-door only. All deliveries will only be delivered on ground level (couriers are unable to tackle staircases and small lifts)
• Couriers used are not owned by LuxeMED and are third-party companies. As much as we would love all deliveries to be on time, there may be the occasional delay. Please understand we cannot be held responsible for any delays once your order has been sent

How much does shipping cost?

Instrument only orders:

Clinical furniture orders:

• Exact freight cost calculated at checkout (please see example costs below or contact us for further information)