Shipping Information

Here at LuxeMED, we understand that your time is important.  All Instrument Only orders through the LuxeMED website are shipped express as standard.
✔  Express Post as standard
✔ 100% Order Accuracy
✔  99% Combined Shipping
✔  Carbon Neutral Delivery

What does shipping cost?

Instrument only orders:

Australian Order Under $75 $9.99 Express Shipping
Australian Order Over $75 Free Express Shipping
International Order Under $75 $20 Standard Shipping
International Order Over $75  Free Standard Shipping

 

Clinical Furniture orders:

    • Exact Freight calculated at checkout - Please see example costs below or contact us for further information.
    • Please contact us if your postcode is not currently serviced, for a freight quote.
    • Currently we only service Australian Domestic orders for Clinical Furniture items. 

EXAMPLE costs:

Melbourne
Item Destination Cost
Stools Melbourne Metro From $22
Trolleys Melbourne Metro From $24
 Medical Couches Melbourne Metro From $130

Sydney

Item Destination Cost
Stools Sydney Metro From $24
Trolleys Sydney Metro From $29
 Medical Couches Sydney Metro From $165

 Adelaide

Item Destination Cost
Stools Adelaide Metro From $24
Trolleys Adelaide Metro From $29
 Medical Couches Adelaide Metro From $177

 

EXAMPLE Delivery Times:

 Destination Delivery Time (Approx.)
Melbourne, Sydney, Canberra, Adelaide 1-2 days
Vic Zones 1-3, NSW Zones 1-3, Adelaide Zones 1-3 2-3 days
Vic Zone 4, NSW Zones 4-8, SA Zone 4, 3-4 days
Brisbane, Gold Coast, Sunshine Coast, Maroochydoore, QLD Zone 1 2-4 days
Qld Zones 2-5 including Gladstone, Bundaberg, Rockhampton, Townsville, 4-6 days
Perth, Hobart, Launceston, Darwin, Alice Springs, QLD Zone 2-3 4-6 days
QLD Zone 4, WA Zone 1-3, NT Zones 1-3 5-7 days

Other common FAQ

 

Where are we based?

  • Our warehouse is based in Melbourne, Australia

When will my order be dispatched

  • If your order is placed before 12pm, your order will be processed and dispatched on the same day

Will I receive a tracking number?

  • Yes, you will receive your tracking details via email when your order is dispatched. Please check your spam or promotions folder as this automated email can sometimes end up there.

Do you ship internationally?

  • We sure do! (Instrument orders only)

What are the freight costs for furniture items?

  • We will only charge freight at the cost of our transport partner. This is calculated at checkout. Alternatively, please contact us for a quick and accurate quote.

Do furniture deliveries have an Authority To Leave (ATL)?

  • All deliveries have an “authority to leave” which means it will be left at your premises in a safe place. We send emails with tracking details once your order has left the warehouse and its your responsibility to be at the delivery address to sign and accept delivery. LuxeMED will not be held responsible for any missing or stolen items. If the courier deems the delivery address to be unsafe to leave your items, they will be taken back to the depot and you will be charged a redelivery fee of $38.50 for small items and up to $60 for larger orders. We urge all customers to make sure they are at the delivery address at time of delivery otherwise its recommended you make other arrangements to avoid any issues.

What currency are your prices displayed in?

  • AUD

Do your prices include GST?

  • Yes - For the convenience of our customers, prices are displayed including GST.