Shipping Information

Here at LuxeMED, we understand that your time is important.

So to make things a little more simple, we've got all the shipping information you'll need to help you with your next order.

All Podiatry Instrument Only orders are shipped express as a standard.

Our free shipping offer does not include furniture or any other equipment unless specified.

💨 Express post as a standard

💯100% order accuracy
📦99% combined shipping
🍃Carbon neutral delivery

How much does shipping cost?

Instrument only orders:

Australia-wide

Under $75 $9.99 - Express shipping
Australia-wide Over $75 FREE Express shipping
Overseas Under $75 $20 - Standard Shipping
Overseas Over $75 FREE Standard Shipping


Clinical furniture orders:

  • Exact freight cost calculated at checkout (please see example costs below or contact us for further information)

Example costs:

Melbourne:

Item Destination Cost
Stools Melbourne metro From $22
Trolleys Melbourne metro From $24
Medical couches Melbourne metro From $130


Sydney:

Item Destination Cost
Stools Sydney metro From $24
Trolleys Sydney metro From $29
Medical couches Sydney metro From $165


Adelaide:

Item Destination Cost
Stools Adelaide metro From $24
Trolleys Adelaide metro From $29
Medical couches Adelaide metro From $177


Clinical furniture freight costs:

Freight costs on furniture items are calculated at checkout. If your postcode does not receive a freight quote at checkout, please get in touch to receive your obligation-free quote

  • Clinical furniture items are not applicable to any free shipping offers or promotions
  • We are unable to ship to PO Boxes
  • Furniture item orders are subject to a handling time of 2-3 days (please note we are currently experiencing slight delays due to COVID-19)
  • Please advise us if you have any specific delivery requirements
  • Delivery is door-to-door only
  • Tracking details will be provided upon dispatch. Please note that the estimated time of arrival on the tracking websites are estimates only and not an indication of your actual delivery day. Tracking numbers may take up to 24 hours to activate on our courier partners' systems
  • We are unable to ship furniture items internationally

Clinical furniture terms and conditions:

  • Items MUST be opened and inspected for any damages within 7 days of receiving. We will not insure any goods that are not inspected nor reported within this timeframe
  • If your order's delivery box is damaged, DO NOT sign the consignment until you have inspected your goods. You must then contact us immediately to report this
  • Please make sure to track your item via the details sent to you. Deliveries will be left if you (or someone on your behalf) is not available to sign with an authority to leave. LuxeMED will not be held responsible for any missing deliveries. We advise all our customers to be at their delivery addresses to sign and accept their deliveries so as to avoid any issues from arising
  • Any and all re-deliveries will incur a $38.50 fee
  • Deliveries are door-to-door only. All deliveries will only be delivered on ground level (couriers are unable to tackle staircases and small lifts)
  • Couriers used are not owned by LuxeMED and are third-party companies. As much as we would love all deliveries to be on time, there may be the occasional delay. Please understand we cannot be held responsible for any delays once your order has been sent
Please refer to our website for a full list of our 'Terms and Conditions'