FAQ

Frequently Asked Questions

On This Page:
How can I order?
How much is shipping?
How long does shipping take?
Will the delivery company unpack and set up my furniture?
Can you offer me a better price?
Do you have a catalogue?
What happens after I have placed my order?
I've just ordered furniture and/or instruments and/or other products - Will they arrive together?
What is your return/refund policy?

How can I order?

Online: Browse our website and navigate to the product you’d like to buy and click on the add to cart button. When you have finished simply proceed to Check Out. In-stock items are usually shipped 24-48 hours after we receive the order.

Ordering by Email: If you want to place your order through email, send us an email via the Contact Us page and we will get back to you ASAP. Please include the product in mind, color, quantity and any options or upgrades that you might require.

Ordering by Phone: Our friendly and knowledgeable staff will help you select your Clinical Furniture and Equipment based on your individual needs. By only supplying top brands at the best prices we ensure that you’ll be satisfied with our knowledge & advice. Call us on 1800 954 331.


How much is shipping?

Shipping prices can be found on our store. Simply add items to the cart and then proceed to checkout and enter your shipping information for a quick shipping quote. If you are happy with the shipping, you can then proceed to payment and finalise your order.
If you have a large order or your location is not in a metro city please feel free to contact us to see if there is an alternative shipping option for you.

How long does shipping take?

If your item is in stock it will be dispatched within 2 days of us receiving your order. After this processing time, there is a transit time for each location around Australia which will depend on yur location. Please get in touch with us if you would like an approx ETA fror your order. Please keep in mind that this is an estimate only - We can't guarantee an exact delivery date/time.

Will the delivery company unpack and set up my furniture?

Our regular delivery service is a door-to-door service only. This means that your delivery will be dropped off at the entrance of your business or home. Drivers are unable to move your furniture into rooms, take cartons up staircases or small lifts, or unpack and remove rubbish. If this is a service you require please ask us for a quote on our premium delivery service.

Can you offer me a better price?

Shipping costs for larger orders can be more economical for us so we can definitely do our best to give you a better deal. Don’t hesitate to reach out to us by Contacting Us with all the products you need to get a custom quote or call us on 1800 954 331.

Do you have a catalogue?

Our simple to use website is an online catalogue. It doesn’t make sense for us to keep a printed catalogue current, since we constantly update our product lines. Subscribe to our newsletter below on this page and be the first to hear about new arrivals, latest sales and exclusive offers.

What happens after I have placed my order?

We will send you a Tax Invoice via an automated email. Your order will then be processed and you will be emailed courier tracking details.

I've just ordered furniture and/or instruments and/or other products - Will they arrive together?

We make every effort to dispatch your order under one consignment however due to items being located across several warehouses across Australia, the fastest delivery will be achieved by splitting your shipment. You will be notified if your order is split and will receive multiple tracking numbers to reflect your consignments.


What is your return/refund policy?

LuxeMED does not return goods if you have simply changed your mind or made a wrong selection. Please make sure to ask us all the questions and get all the information you require prior to placing your order. Visit our Terms & Conditions page for more info. If you have a warranty claim, please don't hesitate to get in touch with us