FAQ

FREQUENTLY ASKED QUESTIONS

How do I place an order?

Online: Browse our website and navigate to the product you'd like to buy and click 'ADD TO CART'. Once you have finished, simply proceed to the checkout. In-stock items are usually shipped 24-48 hours after receipt however, due to COVID-19 we are experiencing slight delays

Email: If you wish to place your order via email you can do so via the 'CONTACT US' page and one of our friendly team members will get back to you ASAP. In order for us to quickly process your order through, please include the product you have in mind, your preferred colour (if applicable), quantity and any other options or upgrades that you might you require

Phone: Our friendly and knowledgeable staff will help you select your clinical furniture and equipment based on your individual needs. By only supplying top brands at the best prices, we can ensure that you'll be satisfied with our knowledge and advice. Call us today on 1800 954 331

How much is shipping?

The cost of shipping can be found once you have proceeded to the checkout. Upon doing so, you will be prompted to enter your delivery address for a quick quote. If you have a large order, or your delivery address is located outside a metro city, please feel free to contact us to confirm if an alternative shipping option is available

How long does shipping take?

If your item(s) are in stock, we will endeavour to have them dispatched within 2 days from receipt however, again, please note, due to COVID-19, we are experiencing slight delays. After this processing time, there is also a transit time for each location around Australia which will depend on your delivery address. If you would like an approximate ETA, please do get in touch. Please keep in mind, that the above information is an estimate only - we cannot guarantee an exact delivery date/time.

Will the delivery company un-pack and setup my furniture?

Our regular delivery service is a door-to-door service only. This means that your delivery will be dropped off at the entrance of your provided address. Couriers are unable to move your furniture into rooms, lift parcels up staircases or within small lifts, un-pack nor remove rubbish. If any of the previous stated situations are services you require, please get in touch and one of our friendly team members will provide you with a quote on our premium delivery service

Can you offer me a better price?

Shipping costs for larger orders can be more economical for us and so, we can definitely do our best to offer you a better deal! Please don't hesitate to reach out by contacting us via the 'CONTACT US' page or on 1800 954 331

Do you have a catalogue?

Our simple to use website is an online catalogue. It doesn't make sense for us to keep a printed catalogue current, since we are continually updating our product lines. If you subscribe to our newsletter (located at the bottom of this page), you will be the first to hear of our new arrivals, latest sales and exclusive offers!

What happens after I have placed my order?

We will send you a tax invoice via an automated email. Your order will then be processed and you will receive your tracking details shortly after

I've just ordered furniture and/or instruments and/or other products - will they arrive together?

We make every effort to dispatch your order under one consignment however, due to our items being located across several warehouses across Australia, the fastest delivery will be achieved by splitting your shipment. You will be notified if your order and split and you will receive multiple tracking details to reflect your consignments

What is your return/refund policy?

We do not return goods if you have simply had a change in mind or proceeded with a wrong selection. To avoid any errors, please ensure you ask all questions and receive all the information you require prior to placing your order. Visit our 'Terms and Conditions' page for more information. If you have a warranty claim, please don't hesitate to get in touch

Other common FAQs

Where are we based?

  • Our warehouse is based in Melbourne, VIC, Australia

When will my order be dispatched?

  • If your order is placed before 2pm it will be processed and dispatched on the same day (please note we are currently experiencing slight delays to COVID-19)

Will I receive a tracking number?

  • Yes. You will receive your tracking details via email once your order has been dispatched. Please check your 'Junk' or 'Spam' folders as our automated order email can sometimes end up in there!

Do you ship internationally?

  • We sure do! *Instrument only orders*

What are the freight costs for furniture items?

  • LuxeMED will only charge freight at the cost of your transport partner. This is calculated at checkout. Alternatively, please do feel free to contact us for a quick and accurate quote

Which currency are your prices displayed in?

  • AUD

Do your prices include GST?

  • Yes. For the convenience of our customers, prices are displayed including GST