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About Luxemed

Where are we?

Head Office: Melbourne, Victoria. Warehouses: Melbourne, Sydney and Brisbane

When are we open?

Mon - Fri, 9:00am - 5:00pm

How can you get in touch?

Phone: 1800 954 331
Email: info@luxemed.com.au or the Contact us form below

Need a quick response?

Live Chat: Green bubble in the bottom, right of your screen

FAQ

Can I pick-up my order?
Unfortunately we're unable to facilitate and order pick-up due to the current difficulties we are all experiencing. If your freight costs appear to be high, please contact our friendly team to double check your freight costs. If your order is time-sensitive, please contact us prior to your order.

Where is my order?
Please ensure you have checked all promotions/spam email folders to ensure you haven't missed your tracking details. Please allow up to 4 days in peak periods to dispatch your order.

When will my order be delivered?
If you have received tracking details, the freight company utilised would be the best point of contact for you. We are unable to make any changes to your delivery address, times etc once it has been dispatched. Our freight partners may be able to assist with this. As they are third-paty companies, we are unable to assist with these changes or status updates.

Has my order been dispatched?
Please ensure you have checked all promotions/spam email folders to ensure you haven't missed your tracking details. Please allow up to 4 days in peak periods to dispatch your order. We make every effort to get all orders out ASAP.

Can you deliver my order on a specific time/day?
This is generall quite difficult to arrange as all orders are dispatched via third-party couriers. We will provide them with all delivery information/time requests etc. left in the order notes at checkout but we're unable to guarentee specific delivery times as they are third party companies. It is best practice to contact your courier upon receiving tracking information to make these arrangements.

Do you have any reviews I can read?
Please feel free to read our Verified Google Reviews HERE and our verified Product Reviews HERE

Email Us

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Phone: 1800 954 331
Postal Address:
PO Box 5025, Reservoir, Victoria 3073
ABN:
12 613 150 315
Email:
Please use form above