Contact Us

We are here for you!

About LuxeMED

Where are we?

Head Office: Melbourne, Victoria. Warehouses: Melbourne, Sydney and Brisbane

When are we open?

24/7, with our team being available during normal business hours (Monday - Friday, 9:00am - 5:00pm

How can you get in touch?

Live chat: bottom-right of your screen
Email: info@luxemed.com.au or the via the 'EMAIL US' form below
Phone: 1800 954 331

FAQ

Can I pick-up my order?
Unfortunately we're unable to facilitate any order pick-ups due to the current difficulties we are all experiencing. If your freight costs appear to be high, please contact our friendly team who can look into cheaper alternatives (if available). If your order is time-sensitive, please note this when placing your order.

Where is my order?
Please ensure you have checked email folders like 'Junk' and 'Spam' to ensure you haven't missed your tracking details. Please also note, it can take up to 4 days in peak periods to dispatch your order.

When will my order be delivered?
If you have received tracking details, the freight company utilised will be the best point of contact for you. We are unable to make any changes to your delivery address, times, etc. once your order has been dispatched however, our freight partners may be able to assist with this. As they are third-party companies, we are unable to assist with these changes or status updates.

Can you deliver my order on a specific day/at a specific time?
This is generally quite difficult to arrange as all orders are dispatched via third-party couriers. We will provide them with all delivery information/time requests, etc. left in the order notes at checkout however, we're unable to guarentee specific delivery times as they are third party companies. It is best practice to contact your courier upon receiving tracking information to make these arrangements.

Do you have any reviews I can read?
Please feel free to read our verified Google reviews HERE and our verified product reviews HERE

Email Us

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ABN: 12 613 150 315
Email: please use form above
Postal address: PO Box 5025, Reservoir, Victoria 3073
Telephone:
1800 954 331