Here at LuxeMED, we understand that your time is important.  All Instrument Only orders through the LuxeMED website are shipped express as standard.

✔  Express Post as standard

✔ 100% Order Accuracy

✔  99% Combined Shipping

✔  Carbon Neutral Delivery

What does shipping cost?

Instrument only orders:

Australian Order	Under $75	$9.99 Express Shipping
Australian Order	Over $75	Free Express Shipping
International Order	Under $75	$20 Standard Shipping
International Order	Over $75	Free Standard Shipping

 

Clinical Furniture orders:

• Exact Freight calculated at checkout - Please see example costs below or contact us for further information.
• Please contact us if your postcode is not currently serviced, for a freight quote.
• Currently we only service Australian Domestic orders for Clinical Furniture items. 

EXAMPLE costs:

Melbourne

Item	Destination	Cost
Stools	Melbourne Metro	From $22
Trolleys	Melbourne Metro	From $24
Medical Couches	Melbourne Metro	From $130

Sydney

Item	Destination	Cost
Stools	Sydney Metro	From $24
Trolleys	Sydney Metro	From $29
Medical Couches	Sydney Metro	From $165

 Adelaide

Item	Destination	Cost
Stools	Adelaide Metro	From $24
Trolleys	Adelaide Metro	From $29
Medical Couches	Adelaide Metro	From $177

 

EXAMPLE Delivery Times:

Destination	Delivery Time (Approx.)
Melbourne, Sydney, Canberra, Adelaide	1-2 days
Vic Zones 1-3, NSW Zones 1-3, Adelaide Zones 1-3	2-3 days
Vic Zone 4, NSW Zones 4-8, SA Zone 4,	3-4 days
Brisbane, Gold Coast, Sunshine Coast, Maroochydoore, QLD Zone 1	2-4 days
Qld Zones 2-5 including Gladstone, Bundaberg, Rockhampton, Townsville,	4-6 days
Perth, Hobart, Launceston, Darwin, Alice Springs, QLD Zone 2-3	4-6 days
QLD Zone 4, WA Zone 1-3, NT Zones 1-3	5-7 days

Other common FAQ

 

Where are we based?

• Our warehouse is based in Melbourne, Australia

When will my order be dispatched

• If your order is placed before 12pm, your order will be processed and dispatched on the same day

Do you ship internationally?

• We sure do! (Instrument orders only)

What are the freight costs for furniture items?

• We will only charge freight at the cost of our transport partner. This is calculated at checkout. Alternatively, please contact us for a quick and accurate quote.

Do furniture deliveries have an Authority To Leave (ATL)?

• All deliveries have an “authority to leave” which means it will be left at your premises in a safe place. We send emails with tracking details once your order has left the warehouse and its your responsibility to be at the delivery address to sign and accept delivery. LuxeMED will not be held responsible for any missing or stolen items. If the courier deems the delivery address to be unsafe to leave your items, they will be taken back to the depot and you will be charged a redelivery fee of $38.50 for small items and up to $60 for larger orders. We urge all customers to make sure they are at the delivery address at time of delivery otherwise its recommended you make other arrangements to avoid any issues.

What currency are your prices displayed in?

• AUD

How can I order?

How much is shipping?

How long does shipping take?

Will the delivery company unpack and set up my furniture?

Can you offer me a better price?

Do you have a catalogue?

What happens after I have placed my order?

I've just ordered furniture and/or instruments and/or other products - Will they arrive together?

What is your return/refund policy?

Online: Browse our website and navigate to the product you’d like to buy and click on the add to cart button. When you have finished simply proceed to Check Out. In-stock items are usually shipped 24-48 hours after we receive the order.

Ordering by Email: If you want to place your order through email, send us an email via the Contact Us page and we will get back to you ASAP. Please include the product in mind, color, quantity and any options or upgrades that you might require.

Ordering by Phone: Our friendly and knowledgeable staff will help you select your Clinical Furniture and Equipment based on your individual needs. By only supplying top brands at the best prices we ensure that you’ll be satisfied with our knowledge & advice. Call us on 1800 954 331.

Shipping prices can be found on our store. Simply add items to the cart and then proceed to checkout and enter your shipping information for a quick shipping quote. If you are happy with the shipping, you can then proceed to payment and finalise your order.
If you have a large order or your location is not in a metro city please feel free to contact us to see if there is an alternative shipping option for you.

If your item is in stock it will be dispatched within 2 days of us receiving your order. After this processing time, there is a transit time for each location around Australia which will depend on yur location. Please get in touch with us if you would like an approx ETA fror your order. Please keep in mind that this is an estimate only - We can't guarantee an exact delivery date/time.

Our regular delivery service is a door-to-door service only. This means that your delivery will be dropped off at the entrance of your business or home. Drivers are unable to move your furniture into rooms, take cartons up staircases or small lifts, or unpack and remove rubbish. If this is a service you require please ask us for a quote on our premium delivery service.

Shipping costs for larger orders can be more economical for us so we can definitely do our best to give you a better deal. Don’t hesitate to reach out to us by Contacting Us with all the products you need to get a custom quote or call us on 1800 954 331.

Our simple to use website is an online catalogue. It doesn’t make sense for us to keep a printed catalogue current, since we constantly update our product lines. Subscribe to our newsletter below on this page and be the first to hear about new arrivals, latest sales and exclusive offers.

We will send you a Tax Invoice via an automated email. Your order will then be processed and you will be emailed courier tracking details.

We make every effort to dispatch your order under one consignment however due to items being located across several warehouses across Australia, the fastest delivery will be achieved by splitting your shipment. You will be notified if your order is split and will receive multiple tracking numbers to reflect your consignments.

LuxeMED does not return goods if you have simply changed your mind or made a wrong selection. Please make sure to ask us all the questions and get all the information you require prior to placing your order. Visit our Terms & Conditions page for more info. If you have a warranty claim, please don't hesitate to get in touch with us. 

Phone: 1800 954 331

SMS: 0491 100 163

Live Chat: Monday - Friday, 9am - 5pm

Email: Please use the form below